Refunds

[OWNER] Every rule on this page is a proposal. Confirm or change each one.

You get your money back when

• You change your mind before delivery. Write to us before the report is sent and we refund the full price.
• We cannot measure your photos. We first tell you what to change and wait for new photos. If those cannot be measured either, we refund the full price.
• The report is late. If it does not arrive within the time of the report you chose, counted from when we had photos we could measure, write to us and we refund the full price. You keep the report.
• The report is faulty. A wrong name, missing pages or a file that will not open: we fix it first. [OWNER] Decide: refund if the fix takes longer than a stated number of days.

The free re-check

Complete and Express include one free re-check. If your photos were off, for example the light was wrong, send new ones and we measure again and send a new report. Essentials does not include a re-check.

After delivery

The report is made for you, so once it is delivered the 14-day right of withdrawal has ended, as the terms explain. If you disagree with your season, use the re-check if your report has one, or write to us and tell us why.

[OWNER] Decide: a goodwill refund for buyers who are unhappy with the result after delivery, yes or no, and within how many days.

How to ask

Write to us through the contact page with your order reference. Refunds go back to the way you paid. When we refund, we also delete your photos.